Frequently Asked Questions

Why do you talk about the Patient Experience so much?
We focus entirely on the Patient Experience. Our mission is to prevent patient default, saving a patient the stigma of debt collection placement and preserving the relationship you have worked so hard to establish. Let us partner with you to ensure patient satisfaction and professional care continues seamlessly from point of service to final account resolution. In addition, an increasing number of healthcare providers’ executive teams and boards identify the Patient Experience as a top priority.

How does your team impact the Patient Experience?
Our caring, professional service pleases our clients’ patients. Because we transparently represent our clients, this 5-star service creates a world-class, seamless patient experience.

What part of the billing cycle do you manage?
Our sole focus is managing all self-pay account requirements. Our team engages with your patient and handles all account inquiries, payment arrangements and financial assistance questions. Your billing team is freed to focus on the insurance billing process, which is the bulk of your Revenue.

Can we use our current dunning cycle or would we need to use yours?
We can utilize your existing statement cycle or customize letters for you.

How do you handle cash payments?
Your patient remittances may be directed to your existing lockbox, or our cashiers can post payments to our Trust account on your behalf, remitting ACH payments to you weekly.

How do your self-pay services improve cash flow?
Our 24/7/365 payment options make it easy for patients to pay their self-pay balances. With multiple outbound patient contacts, you can expect improved cash flow.

How do your self-pay services help with staffing challenges?
One of the most challenging issues facing healthcare providers today is staffing. Not only do our solutions lighten the load for your billing team, our professional contact center, based solely in Ohio, can provide much-needed patient phone support with empathetic, Midwestern voices.

How can your self-pay services help us grow?
Improved cash flow and stronger patient retention increase revenues, which enables your facility to grow. The more services your facility can offer, the more revenue it can generate. With AR Billing Services professionally managing your self-pay inventory, you’ll have the confidence to expand your services, knowing your patients are receiving excellent care.

What tools are included in your Early Out and Pre+Collect Plus solutions?
Outbound call campaigns, 24/7/365 payment options by phone and online, AI payment arrangement technology (based on your policies), ringless voicemail, text reminders, customized reporting—-our clients love all the tools available through our Day 1> Early Out and Day 60> Pre+Collect Plus solutions.

What do your Self-Pay services cost?
Our pricing is volume-driven and dependent on the tools you select. Our one-time, flat rate for new self-pay balances ranges between $.65 to $1.95 per visit. Our performance-based recovery rate ranges between 7% and 15%.

What fees do you charge on a regular or per-use basis?
As often as we can, we process credit card payments through our clients’ merchant ID. When other payment options unique to our platform are more convenient for the patient, a small credit card processing surcharge will be passed along to our clients.

For the initial transfer of all self-pay receivables accounts during onboarding, there is a negotiable one-time placement fee, based on volume and project needs.

Every month, there is a flat $250 fee to maintain our clients’ customized payment portal.

What does your onboarding process look like for new clients?
Typical onboarding timeframe ranges between 2 to 4 weeks, depending on Self-Pay AR volume, project needs, your EHR system, and coordination with other vendors

A project manager and onboarding team is assigned until the entire onboarding process is complete.

What EHR systems can you support?
Our team has experience with multiple EHR systems including Epic, Meditech, NextGen, CPSI, Medent, Kareo, eClinicals, Vision, Advantix, Cerner, Affinity, Healthland and more.

How is AR Billing Services unique in the revenue cycle space?
Our singular expertise is managing self-pay receivables. We do not do insurance billing, and we do not do collections. AR Billing Services has no financial ties to a collection agency.

We do not report to credit bureaus; we do not litigate. Instead, we work with your patients to resolve their balances, answer their questions and update their information.

Our contact center is highly responsive, earning excellent reviews from our clients’ patients.

We can work within your dunning cycle or create customized letters & statements.

Our billing team regularly creates customized reports for our clients as well as contributing to patient information updates and process improvements.

Because of the top-quality patient experience, our clients love working with us. Their patients are highly satisfied with our support.

Are there additional services that AR Billing Services offers?
We continue to add trusted partners who save our clients in several critical cost areas including funding recovery and overhead expenses.

A Division of our company, Accelerated Revenue, Inc., accrev.com, provides unique training workshops, engaging keynote presentations and tailored consulting services.