Frequently Asked Questions

Who is AR Billing Services?
What are your contacts and call hours?
How do I gain acccess to the Payment Portal?
How much do I have to pay?
How do I make a Prompt Payment in the portal?
How will my payments appear on my bank statement?
I have 3 Facility visits; can make one monthly payment for all?
Is there a fee to use a card to make a payment?
Why can't I find my paperless statement in my email's inbox?
Why do I have to re-concent to paperless billing, I already enrolled?
When do my payments start after services?
When can I pay my balance in full?
What should I do if I can't pay the balance in full?

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Who is AR Billing Services?
We service you as an extension of Highland District Hospital's (HDH) Patient accounts billing department. Located locally near Columbus, Ohio, AR Billing Services has provided self-pay medical billing services for 24+ years. HDH places accounts with our offices when all financial adjustments and Insurance payments have been considered, leaving the remaining balance the Patient's responsibility. We are here to assist you in any way we can. Accounts placed with AR Billing Services are in good standing, we are not a collection agency and we do not report to the credit bureau.

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What are your contacts and office hours?
PH: +1 (877) 879-6613
EM: billing@arbilling.com

HDH Bill Remit Address:
Highland District Hospital
1275 North High Street
Hillsboro, OH 45133

Patient Billing Business Hours:
Mon - Thr 8am - 7pm | Friday 8am - 5pm (EST)
24/7 e-Services and Voicemail box.

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How do I gain access to the Payment Portal?
Your online 'Access Code' to gain access to the patient payment portal, is referenced on your monthly billing statement. Located at #6 on the how to read your bill example. Older statements, may not provide this code. If you do not have a statement with the provided access code, you may fill out this Access Code Request Form or send request to webhelp@arbilling.com.

EMAIL REQUEST MUST INCLUDE: So, your request can be processed, please include; Access Code Request in the subject line, the Patient's full legal name, statement account number and date of birth in the body of the message. You may also contact the billing department toll-free at 1-877-879-6613 during business hours to obtain your login code.

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How much do I have to pay?
Self-pay balances are due in full upon receipt of your first billing statement. If you're unable to pay your balance in full HDH's general minimum monthly payment plan is the initial total balance divided by 24 equal payments, or $25, whichever is greater. The Patient Payment Portal will reflect your minimum monthly obligation in the payment window. Please take notice: if you're not able to pay your balance in full, to remain in good standing, you must set up an acceptable payment plan with the patient billing office. Guarantors can do that online, or by contacting the billing department toll-free at 1-877-879-6613.

 

If you're making payments and still recieve a final notice, it is important to contact us immediately.

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How do I make a Prompt Payment in the portal?
After selecting make a payment, select 'Other Payment' and enter the prompt payment amount referenced on your billing statement. 

 

If you're unable to make a prompt payment through this portal, please contact us at 877-879-6613, mail in your payment, or use the guest payment portal.

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How will my payments appear on my bank statement?
Payments made with AR Billing Services will be shown on your statement as a payment made to AR Billing Services or Accelerated Revenue Inc. which is our parent company. If you mail in a direct payment to Highland District Hospital, your statement will reflect Highland's payment processor.

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I have 3 facility visits can I make one monthly payment for all?
Yes, Guarantor's with multiple visits are encouraged to combine the balances of those accounts into one payment plan if payment in full cannot be made. If you have an existing payment plan and wish to combine visits that are not on a payment plan, you must call our office to have them combine. This may cause your monthly payment plan amount due to increase.

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Is there a fee to use a card to make a payment?
Ultimately this decision is up to the individual healthcare facility, by default AR Billing Services does not charge a convenience, a processing or any late payment fees.

For Highland District Hospital (HDH) Pay by Check payments will be free of charge with all our payment services, online, by phone or by mail.

A $5.00 card processing fee may be applied to a Credit/Debit card payment with all our payment services, online, by phone or by mail for HDH. Please take note, due to recent increases in consumer banking and credit card usage fees, this fee increased to $5.00 on June 1st, 2022. If you established an auto-debit payment plan with a debit or credit card prior to June 1st, 2022, your fee would not increase until your balance is zero, unless you change/update your method of payment or add additional visits to your arrangement. 

Where card processing fees are prohibited by State law or Statute the fee is waived. The billing address from which the payment is made. The State of Ohio does not prohibit this fee, while some States do.

HSA Card? To make a fee free payment with your HSA card please contact HDH directly at 1-937-393-6193. Credit Card processing systems are unable to make a distinction between a credit/debit card and an HSA card, using any other source to make a payment with an HSA card a $5.00 fee may be applied.

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I can't find my paperless statement in my email's inbox.
If you can't find your eStatement in your emails inbox, please check your junk or spam folder. Your email provider's security may flag the initial email as spam because it's delivered from an automated message system.

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Why do I have to re-consent to paperless billing, I already enrolled?
As long as you have an active self-pay visit that's currently 'enrolled' in paperless billing, new self-pay visits do not need additional consent. A Patient typically has more than one visit in a short period of time or is on a long-term payment plan when a new visit becomes self-pay. When the situation arises where there are no active visits, or an active visit that's currently enrolled in paperless billing, and a new visit becomes self-pay; a month later, a year later, 5 years later, whatever the timing maybe, there's no way for the billing system to know if the email address previously provided is still valid or more importantly still belongs to the Patient. It's a security measure to protect your personal information, to follow best security practices, and HIPAA compliance.

You must have a valid street address in order to receive a statement for traditional and/or electronic delivery. If electronic deleivery fails, a paper statement is mailed.

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When do my payments start?
Your balance becomes self-pay once every adjustment and payment has been considered, such as, but not limited to, financial assistance, insurance benefits, pre-payments, charity, and others, leaving the remaing balance the Patient's responsibility. You will receive an itemized statement detailing your visits and charges. If payment in full cannot be reached at that time, please contact the billing department or go online to set up an acceptable payment plan. If you need to combine additional visits to a current payment plan, you must call us to have them combined. Visits must be paid in full or set up on an approved payment plan in order to remain in good standing. One-time payments of any amount are accepted, but they may not keep your account in good standing. It is important to contact the billing department or go online and establish a payment plan.

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When can I pay my balance in full?
Once your account reaches a self-pay status, you will receive a first notice, an itemized statement detailing your visit and charges, you may pay your balance in full at that time. If you have made any pre-payments, those will be applied and referenced on your statement.

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What should I do if I can't pay the balance in full??
If you are not able to pay the balance in full or meet the minimal financial obligation when due, it's always best to pay what you can, when you can, while your account is in good standing. Depending on your situation, financial assistance or longer-term payment plans may be available. HDH offers financial assistance up to 200% of the federal poverty guidelines. Please visit hdh.org/financial/financial-assistance/ for additional information online. Ultimately, visits that fall into a delinquency status will time-out of the self-pay billing office, returned to HDH and placed with a collection agency of their choice. AR Billing Services is not a collection agency, we have no financial ties with a collection agency, and we do not report to the Credit Bureau's. We only service Self-pay accounts in good standing.

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