Who is AR Billing Services?

We service you as an extension of Highland District Hospital's (HDH) Patient accounts billing department. Located locally in Powell Ohio, AR Billing Services has provided self-pay medical billing services for over 20 years. HDH places accounts with our offices when all financial adjustments and Insurance payments have been considered, leaving the remaining balance the Patients responsibility. We are here to assist you in any way we can. Accounts placed with AR Billing Services are in good standing, we are not a collection agency and we do not report to the credit bureau.

Contacts and Office Hours?

PH: +1 (877) 879-6613
FX: (614) 789-9190
EM: billing@arbilling.com

HDH Bill Remit Address:
Highland District Hospital
1275 North High Street
Hillsboro, OH 45133

Business Hours:
Mon - Thr 8am - 7pm | Friday 8am - 5pm (EST)
24/7 e-Services and Voicemail box.

How much do I pay?

Self-pay balances are due in full upon receipt of your first statement. If you're unable to pay your balance in full HDH's general minimum monthly payment plan is the initial balance divided by 24 equal payments, or $25, whichever is greater. The Patient Payment Portal will reflect your minimum monthly obligation in the payment window. Please take notice: if you're not able to pay your balance in full, in order to remain in good standing you must setup an acceptable payment plan with the patient billing office. Guarantors can do that online, or by contacting the billing department toll-free at 877-879-6613.

If you're making payments but still recieve a final notice it is important to contact us immediately.

What is my Access Code?

Your 'access code' or codes, to gain access to the patient payment portal, is referenced within the 'Pay Online' window on your billing statement shown below. Not all statements will provide the access code, for example the first notice is an itemized statement which will not reference the code. Subsequent statements, 2nd, 3rd, final notice and payment plan reminders, will reference the access code. If you do not have a statement with the provided access code, and you wish to use the patient payment portal to make payments, you may fill out this access code request form or send request to webhelp@arbilling.com. Email request must include: access code request in the subject line, the Patient's full legal name, account number and date of birth in the body of the message. You may also contact the billing department toll-free at 877-879-6613 during normal business hours to obtain your access code.

How will my payments appear on my bank statement?

Payments made with AR Billing Services will show on your statement as a payment made to AR Billing Services or Accelerted Revenue Inc. which is our parent company.

I have 3 billing accounts, can I make one monthly payment for all?

Yes, Patient's with multiple self-pay billing accounts can combine the balances of those accounts into one payment plan. Combining accounts will typically increase your monthly payment plan amount due.

Is there a fee to use AR Billing Services's payment services?

Ultimately this decision is up to the individual healthcare facility, by default AR Billing Services does not charge a convenience, processing or any late payment fees.

For Highland District Hospital (HDH) Pay by Check payments will be free of charge with all our payment services, online, by phone or by mail.

A $5.00 card processing fee may be applied to a Credit/Debit card payment with all our payment services, online, by phone or by mail for HDH. Please take note, due to recent increases in consumer banking and credit card usage fees, this fee increased to $5.00 on June 1st, 2022. If you established an auto-debit payment plan prior to June 1st, 2022, your fee will not increase, unless you change your method of payment or add additional balances.

Where card processing fees are prohibited by State law or Statute the fee is waived. The billing address, from which the payment is made. This fee often does not cover the processing fees charged by the processing vendors. Meaning HDH is still coving the bulk of the fees for the consumer, which they are under no obligation to do. The State of Ohio does not prohibit this fee, while some States do.

HSA Card? To make a fee free payment with your HSA card please contact HDH directly at 1-937-393-6193. Credit card vendors are unable to make a distinction between a credit/debit card and a HSA card, using any other source to make a payment with an HSA card a $5.00 fee may be applied.

I can't find my eStatement in my inbox?

If you can't find your eStatement in your inbox please check your junk or spam folder. Your email provider's security may flag the initial email as spam because it's delivered from an automated message system.

Why do I have to re-consent to eStatements, I already signed up?

As long as you have an active self-pay account that's currently 'enrolled' in estatements with the billing department, new self-pay accounts do not need additional consent. A Patient typically has more than one account in a short peroid of time in these cases, or is on a long-term payment plan when new accounts come in. When the situation arises where there are no active accounts, or an active account that's currently enrolled in estatements, and new account(s) come in: a month later, a year later, 5 years later, whatever the timing maybe, there's no way for the billing system to know if the email address provided a month ago, a year ago or 5 years ago is still valid or more importantly still belongs to the Patient. It's a security measure to protect your personal infomation, to follow best security practices and HIPAA compliance. The first notice is an itemized statement and those will always be traditionally mailed. You must have a valid street address in order to receive a statement, electronically or by mail.