Your Medical Bill from Highland District Hospital and Professional Services

Medical bills can be confusing, especially when multiple charges, payment rules and providers are involved. This page explains what you’re seeing and how to move forward with confidence.

You will receive one monthly statement that includes both hospital and Professional charges for services you or someone you’re responsible for received at Highland District Hospital.

What does the Amount Due Now include? The amount due now can include up to 3 different amounts combined. New and/or prior facility visits (1) and/or professional visits (2) that are not on a payment plan will be included. If applicable, this will also include the monthly payment amount (3) for any prior facility visits that are already on a payment plan.

What are my Total charges then? Total charges or balance may differ than the Amount Due Now. Total charges is shown in the summary box on page one, or the last details page. This amount includes your payment plan total balance when applicable. While the Amount due now, only includes your payment plan's 'monthly' amount due when applicable. If you do not have a payment plan, the Amount Due Now and Total Charge amounts will be the same.

Patient's who setup auto-pay, will receive an additional text, email or paper notice to remind you when your auto-payment will be charged. Keep in mind Payment Plans will be displayed in an orange box on your monthly bill and the payment plan amount due, is still included in the Amount Due Now. If you have other visit charges to pay on, not included in your auto-payment plan, be sure to deduct your auto-payment amount from the amount due now if/when paying on other visits. If you need to add new and/or previous Facility visit to your current payment plan, you must call the billing office to have them combined.

General Examples of Hospital Billing that may include but not limited to:

• Emergency department visits
• Hospital stays
• Surgery or procedures
• Facility, lab, and imaging charges

General Example of Professional Billing that may include but not limited to:

• Physician and specialist services
• Surgeons and anesthesiologists
• Radiologists and pathologists
• Clinic or office visits

Facility and Professional Charges

HDH separates hospital and professional charges on to one combined statement based on your date of service and visit status. Visit status will either be a 1st, 2nd, 3rd, or final notice.

Explanation of Benefits (EOB) - Why do I have a Balance?

An EOB comes from your insurance company and explains how a claim was processed and why any remaining balance was left as your responsibility.  Often times the billing department representative will not know why your insurance company left a remaining balance. In general a balance left is your deductible and/or something your insurance did not cover or only covered partially. Representatives are happy to assist, but it is recommended to contact your insurance company to understand why they left a balance as your responsibility. Due to privacy laws, representatives are not able  to call your insurance company to discuss how your charges were processed.

Payment Options and Payment Portal

• Professional Charges must be paid in full by the due date.
• Facility Charges can be setup on a payment plan if you're unable to pay the balance in full. Payment plan minimal rules are 24/Facility charges balance or $25/m whichever amount is greater.
• If you have both types of charges, and wish to setup a payment plan on your facility balance, it's best to contact the billing dept. to set that up.
• If you go online to setup a paymet plan, you must pay your Professional charges in full. You can do this by making a 'first' payment, when setting up a payment plan. Enter your Professinal charges balance in full as your first payment, then enter a 'recurring' amount for the remaining Facility balance. When entering the recurring date, it defaults to the very next day. Be sure to enter a recurring date that alings with your payment intentions.
• If you setup a payment plan on both your Facility and Professional charges online, your professional charges will be paid in full first.